i officially hate ehobby asia
 

So I ordered a G&P steel VLTOR front sight from ehobby asia. When it arrives, this is what I see:

1. There is a huge ass hole drilled at the bottom
2. It is a cheap china clone that doesnt even resemble the G&P one
3. The G&P cardboard thing is not even there, and it has been opened.

I emailed ehobby asia and they told me that their gun smiths open the packages to test the fitting on the guns and then they return it back. The customer service said that if i return it, he will reimburse me the shipping cost IN THE FORM OF A STORE COUPON. First off, they made the mistake, not me, so if they are going to reimburse me, it should be credited back to my PayPal account.

So i relunctantly said "fine", because ill probably buy from them again.

Today, i went to canada post to ship back the POS, and the only shipping method they had by air mail was $59. When i scanned on the receipts and tracking, ehobby asia said they will not pay for it because the shipping cost is too expensive and they will just return my POS package right back to me. So I just wasted $59 right there.

I am so mad right now, I am furious. I will never purchase from them again and I advise you NOT to purchase from them. Their customer service is horrible.

I agree. I got shafted on a peq 10.8v battery that was defective. They said they would exchange it for mne but I had to pay the $49 air mail cost. Suddenly my great deal on a battery cost me $50 more. Avoid these crooks.

Open a dispute with paypal if paypal refuse to help back charge with credit card if u use it. Make sure haven't reject it.

You should have ordered from DEN trinity..... Their price are usually lower, since they are the supplier of retailers in HK like redwolft, ehobby, wgc, .... And they give exact shipping quotes too, not those pverpiced ehobby automatic shipping quotes....

I am soo mad, its not even gunny. Ask Notom, and he will know..

Haha yes i can understand your madness.... All this wait and you got crap.... On my side it was i waited for 3 weeks without checking traking, then the day i checked it, item was on its way back to HK, read my post in the official i hate CP thread..... But i had the biggest WTF in my life.... And ehobby didnt pay a cent for that shipping...,,

DENTRINITY = best IN PERSON customer service EVER. i can only imagine how it would be online.

... I find Dentrinity to be awfully over priced with shipping quotes that GREATLY exceed Ehobby or Redwolf's... and they're slow as hell to get anything out the door.

Hmmm, I don't mind ehobby - all my orders have been fine so far... large ones at that. Three so far? Or maybe it was just two. But yes, I have to agree with Palucol, the automatic shipping quotes are WAY above what the actual cost of shipping must be to ehobby.

how long do orders from ehobby usually take? i still dont know when my order is coming. I wonder if ordering from american sites would be more reliable.

LOL this is why I like Redwolf, they're fast and easy to communicate with.

I got a wrong part from them, I offered to ship it back, but they said keep it since the cost of shipping it back would cost the same as the part itself. :p
And they sent me the right part.

Just go with a trusted member of the community next time they do a group order. I usually go with Illusion or Jugglez. They don't deal with crappy retailers like ehobby.

+1 Redwolf service and product selection is top drawer. Havent ordered from ehobby yet and now likely won't. Thanks for the heads-up.

Well depends on what you order, and keep in mind that they only ship express, ..... (Got my package in 4 business day...)

but the search function on the DEN website is awful.... Really confusing.....

and the communication was really good, and they shipped my order in under 24 hours after receiving my payment..(and this is recent, it was 2weeks ago....:P)

but +1 to group ordering! Canadian shipping is way cheaper.....:)

I have also a complain about ehobbyasia.com.
A couple of weeks before I contact them asking them about an order
and they didn't answer at all.Then I received another order I had put
and I found that one of the items was not what the description was
saying.I wrote another email wich included my complains about the
wrong item and the first mail I said before.I also added the word "complain"
in the topic.They answered and offered a solution to me but since then 0
I contact them again and they haven't reply yet.
It's been 2 weeks now and I am fed up with this.
I am not sure I will buy from them again...

I agree. eHobbyasia has ripped me off too. Just a few weeks ago I orderd a sight for a G36. (Looks like a triangle with a built in laser). What did i receiver... nothing even close to a G36 sight.... I got an ACOG red/green dot sight. Here's the funny thing, if you look on their website, they dont even sell this sight. WTF!

So, I contacted them 3 times with no response. Great customer service there fuck jobs. So i've given up now..... but seriously, an ACOG doesn't even look anything like a G36 sight.... they didn't even try a simlar product.

Conclusion. eHobbayasia is very unprofessional. I would never buy from them again. And niether should you.

Oh man, that really sucks. That's pretty much one of the worst possible scenarios after waiting weeks for something to arrive.
To add to the better Hong Kong retailers, I bought my DBoys SIR off of RSOV, and got it in a matter of weeks with no problems.

Wow! As a site supporter/sponser, you would hope they will take note of these comments and get their shit together. All this fail will quickly translate into lost sales.

if all else fails, do a paypal chargeback

I don't really think they care. Folks will still place orders with them until they get screwed. Nothing says that we as players can't start a buy from a Canadian retailer first innitiative. If there is a market for parts, one of more of the retailers in country will be more than glad to fill it.

Not really a feasible solution really. The Canadian Market is so small that the person holding the inventory would be on the hook for allot of merchandise that would not necessarily turn over very fast. Ehobby is in a unique position to sell globally and can easily turn it's stock over. No Canadian Retailer is going to be able to compete. While I would prefer to buy "In Canada" the reality is the product I want is overseas. I don't have to like it but I deal with it.

The thing is there's a lot of people who've had excellent service from eHobby, myself included, which leaves me quite surprised that the OP had this kind of problem.

I've actually had two incidents occur with orders from eHobby (one of which wasn't their fault, it was clearly a handling mishap by either HK Post or Canada Post) and they were expedient in fixing the problem both times; once I received a mangled shipping envelope which looked like it either got caught in machinery and/or caught fire (no joke, I have pics) and another where an unopened package was missing a set of screws. In both instances eHobby was very quick to get me replacements (even if the shipping thing wasn't their fault), no hassle whatsoever.

So eHobby remains a top-ranked retailer in my book, along with the likes of AirsoftParts (truly unbeatable), M.E.C. and CamelBak (if you ever had a problem with your CamelBak product and contacted them, you know they're serious about their products).

I'm sure that many people have had positive experiences with them, just as many people have had good experiences from Buy Airsoft and Dragonwindsor. The problem with that is when you get what you pay for that is the way its suppose to work and therefore not something special. People generally will tell everyone they can about a bad experience but not bother with a good. And I must admit that when I emailed them about the battery they offered a replacment at once, but I had to pay to send the defective product back. I however bought mine from their ebay store with free shipping, to then have to pay an extra $50 to get a working product I already paid for is inexcusable.

I hear you, and the descriptions they give about some things aren't even close. Like today, I just got my order from them, I had ordered two Hot Power Lipo batteries that they had, they were 7.4v 4400MaH packs. In the picture it shows it with Deans connectors, it came with large tamiya connectors so now I have to change the connectors, and in the description it said the measurements were 128mm x 46mm x 15mm, but actually its abit bigger then that which sucks cause I've got the short full stocks on my M4 so with the wiring it sits pretty much flush with the top of the stock.

I dunno about CamelBak, but I do have to agree with Drake, here. No weird incidents involving mangled packaging yet, though. Two orders so far: one around $400, the first at around $100 - no problems whatsoever. As a matter of fact, none of my packages from eHobby have been stopped at customs yet... everything else I've ordered from an out-of-country retailer (ebairsoft, airsoft global to name the most recent ones) has been stopped and/or has had duties charged.

Basically, I just researched what I was buying before I bought it - cross compared similar/the same products to other sites and hunted for reviews. Where reviews didn't turn up, I looked for fitment/compatibility issues or just even a passing word on how such-and-such a product turned out to be a dud. Buyer beware - especially if the site carries a variety of qualities of parts. Ensure you know what you're getting before you order it... if there's any doubt, email the people (though eHobby is butt-fucking slow and has even worse Engrish) to confirm that the exact item you want is in stock and will be shipped to you.

By the way, want to post those pics, Drake? I'm a little curious now haha

Check out what ehobby asia wrote. This is from the same customer service - CS3:

Turok,

I have already arranged the paperwork for the resending of your mount.

It should have left or be leaving anyday now.

I will also arrange a small coupon to cover some of the postage.

For Reply, please reply to this email address, and also include the content of this email

Best Regards,
eHobbyAsia - CS3KM





Hey C3KM,

I have received the new sight today. You mentioned below that you will arrange a small coupon to cover the postage? I didn't receive that in the mail today. Would you mind giving me the code? Thanks

Turok


Turok

But you hate us now.

And never want to purchase from us again.

You have intentional tried to damage our reputation, yet you still want a coupon?

If I arrange a small coupon for partial payment of the postage, you will revise your statement.

Or at the least include all the facts that you missed in your post.

For Reply, please reply to this email address, and also include the content of this email

Best Regards,
eHobbyAsia - CS3KM

Dude, they have a pretty valid point...You publicly dissed them and said you were done with them. BUT that said they should still give you what was agreed to, whether you use it or not is your decision not theirs.

Not really they're blackmailing him for the coupon, basicly if hE doesn't make them look good they retract part of there side of the deal

Read the whole response. It's a two sided answer.

My response to their email:

But you hate us now- Actually, i dont hate ehobby asia, I hate HIM, CS3KM. I never thought someone from "customer service" would be that horrible. I never met someone as low and egotistical as him

You have intentional tried to damage our reputation, yet you still want a coupon? - When I read this I was kinda laughing. I liked how he said I "intentionally" tried to damage their reputation when:

1. they send me an incorrect item
2. they send me an item that was opened / not genuinely as described on their site (CS3KM admitted this himself that gun docs open it briefly for their new gun builds and repackage it. I saved his emails so i can quote it verbatim if you like just as proof)
3. they tried to "reimburse" me with an INSTORE coupon for the shipping cost when they should be crediting the shipping cost back to my paypal account since THEY mailed me the wrong item
4. I sucked it up and paid for the entire $58CAD shipping cost by conceding with this low life. Then he offers to give me a coupon but writes "yet you still want a coupon" (i copied and paste verbatim what he said above)?? He offered the coupon to me in the first place, and now he is saying "yet I still want a coupon?"

I do not need to damage your reputation, you have damaged it yourself. I have listed the facts (ALL the facts) of the situation and you dug yourself into this hole. You can ask all the other members on this forum re: their experiences with ehobby. im not the only one with complaints

If I arrange a small coupon for partial payment of the postage, you will revise your statement. - I will not revise anything because I stand true to what I said, and I have nothing more or less to contribute. I tell people what happened and they can come to their own conclusions about ehobby asia.

This guy is suppoed to be "customer service". He demonstrates a lack of professionalism, does not exhibit any professional etiquette, and by far, the worst customer service I have encountered in my life. Can you believe it? He put the blame on me! I have dealt with much friendlier people at ehobby like Samantha and Kelly, and they are extremely polite, courtesy, unlike this guy. Even if you call people from Rogers or Bell or Dell, they might be clueless in helping you, but at least they are polite and dont put back the blame on customers.

Wow.. just... wow.

I was actually about to place a rather large order online a few days ago when I saw this post. After having seen how this has played out Ive decided that I will do my business with people who don't force customers to pay for their mistakes and then extort them with a "SMALL" coupon. Seriously, thats some shady business practices.

I guess I will just find an alternate source for stuff I was looking for.

On today's episode of DramaSoft Canada....

Actually, I forgot to add. There is an expire date for the IN STORE COUPON- July 07, 2010

I've only ordered from ehobby once and it was perfectly fine, but I think after reading this I'll probably steer clear.

this is sad.
i've had nothing but good orders from ehobby.
with the exception of a busted buckle, was asked to return it, which I then found was easier to fix myself.;)

Oh, lol.
just rung them to conform next strip and ship as they had not replied to my 2 emails yet, but they were closed to 5 days for Easter, so I should have expected that.
And had a chatt with the CS about this incident and inquired about the missing “facts”.
Dude, you were told to not it post back using express.
that is their reason for refuse to pay.
Your order was under $50, including there shipping under $10
And then you go and returned it using express. Over $58 !!
What were you thinking ???

For a sight I would expect to be under 500g, so you looking at 9 or $10 to post from Canada in bout 10 days.
Oh, Lol, i get it, you were trying to rip them off.
You were trying to make a profit of the deal, and got snapped. lol!
and Seriously, can you expect good customer service when you’re just trying to pee on them behind their back.
now I want to ask, “how old are you” but realize you can be a bellend at any age. Lol.
You have to remember customer services are there to help.be polite and get polite.
But if you want to dick them around. Then well... lol.

this was sad, now its lol.
sure they made a mistake, they never didn't try to help, and they fixed it. but yeah, it now does seems you tried to make on the deal.
Oh, and they said they issued you a coupon.
even after all u done.:rolleyes:
but please, in future, If you going to tell a story, make sure its the whole story.
:popcorn:

thx for the entertainment and eduction.
lesson to be learned... just solve the problem... don't try to make money on the deal. ;)
Lol…. Noob got snaped!
:D

eHobby was pretty good to me. Once i had to deal with some retard customer service person with a huge issue with his tiny epeen or something.

He was swept along pretty quickly and everything else was fine.

Good luck mate.

he's at least 18, so you know he's not that much of a brat.


I smell a troll, can a mod get an IP check?

Wait, if he paid $58 expecting to get a coupon worth $58, how would he be making a profit?

I got the weird sensation that littletree work for ehobby...

My common sense is tingling. Yup its a dude who works for ehobby.

+1

Welcome CS3KM!! Glad you can join the party!

Yeah he probably does work for ehobby asia. I think he/she joined ASC just to salvage their reputation. Actually, I kinda feel sorry for the guy, he seems kinda desperate. Im actually not worried about his reply since its a nuisance to me.

First of all, Im pretty sure we are all mature here to mind our own business and not call across the globe to invade other peoples' matters. Do you think anyone here would call long distance to Ehobby about some other member's situation?

Second, look at his grammer and English, its pretty flawed IMO and resembles the broken grammar he wrote to me in previous emails.

Third, he just joined ASC in March (coninciding with the time frame for this situation) and if he understands the concept of "age verification", he would not have brought up my age.

Fourth, many of you have met me before, and I KNOW im very nice, very understanding, because I consider ASC as a community for fellows like us that share the same interest. I consider our hobby as a bond that unites us, so I treat everyone as family, and I try to help in any way possible.

Fifth, this is kinda funny. He said I tried to make a "profit and rip them off" ? I scanned the receipts and I sent it to them (I can show you guys the receipt too if you want, I have nothing to hide, but everything to show). So I dont know how I'm trying to rip them off. Maybe he thinks I forged the numbers? Again, for the 5th time, I went to the post office and they only provided me with several options for shipping. NONE of the options was under $40 for shipping, only $50 for sea, $58 by air mail. I dont know why the hard head wackle can't accept this. He checked online at the canada post site to justify the pricing. When I went to Canada Post, the clerk only gave me those two options above.

Sixth, if you read LittleTree's response, he stresses EXACTLY the same shit he sent me on email, so Im pretty sure hes from Ehobby Asia. Think about it, would any of us call Hong Kong to intervene other peoples' matters and post exactly the same shit he has written me via email? It's funny, LittleTree knows about what I bought, how much it costs and also the weight of the item. Dont you think he knows too much to resemble the infamous CS3KM??

Oh btw, I didn't reply to his email above because I dont want to steep down to this low life. He is simply not worth my time so I dont bother replying to idiots, especially those who claim themselves as "customer service". But on Friday morning, CS3 / Little Tree sends me another email like this. Dont forget, I didnt reply to his email above, and this is what he wrote to me after, I think its kinda psychotic (my comments in black):


Turok

Thank you for revising your statement. - Uhm, i have never revised my statement and I dont intend to because like I said, I stand true to what I say.
Below are the details for the coupon.
And I can understand your feelings. Nobody loves me. - Well, I can see why they dont "love you" if CS3 persists in being a jackass
I’m very sorry for the turn of events in this case.
But of you had posted the sight back with a lesser for of postage as requested, we wouldn’t be here. - I dont need to explain again here, its too redundant
And of cause if we posted the correct sight in the first place none of this would have happened, and everyone one would be happy.
But as they say two wrongs don’t make a right. And as in sports, it’s the first offence that matters.
So my humblest apologies for sending you the wrong sight, and any inconvenience it has cause.




I accept his apology, but his service has still been the worst I have ever experience, and difficult to forget. His reply is a bit weird, especially with his comment "nobody loves me".. Would a customer service rep tell their customers "nobody loves me"? Maybe he is just a loner, who knows.

Anyways, I listed all the facts to you guys. I care about ASC and its members, and I care about the service WE get from international retailers. I dont want US to get screwed too. So if you guys are planning to do any orders from them, you might want to reconsider. I copy and paste CSK3's emails as proof. Remember, I only deliver the facts, and you guys can decide whether to place orders with them or not. Ive done many orders with other companies and here are my experience:

Tokyo Model Company - best customer service, replies to emails crazy fast, I have good relations with the customer service that works there and she gives me discounts since Im a loyal customer.

UNCompany - customer service very polite, called them a few times. Got all my orders, sometimes the processing is fast too.

WGC - pretty good too, got all my orders in a matter of 2 weeks, sometimes they dont accept paypal for "touchy" items.

Airsoft Global - shipping is very expensive, but their the owner, MARC, is very nice, courtesy, and does custom orders for parts for me.

Bomber Airsoft - customer service horrible, takes them forever to reply to emails. But they usually beat all the other prices out there and offer a cheap shipping method. But their email is down for the past few months,

Tokyo Model Company and Airsoft Global are probably my number 1 choices

As for CS3KM / Little Tree..you crack me up. Trying to justify yourself on email, then joining ASC to save your reputation, and then telling me "nobody loves me".. I think the best thing for you to do is just keep quiet, reflect on your mistake and your lack of professionalism and make the necessary amendments for your future customers.