Hong Kong Retailers
 

Just wondering if anyone does business with Hong Kong retailers. Is the experience a pleasant one? In particular a company called KHMountain. I have to show my ignorance and admit that I have never heard of them. I know of Uncompany and Redwolf, etc. but never this KHMountain.

Are they reputable? Are any of the HK guys good to deal with?

http://www.khmountain.com/airsoft/home.php

By the way I did deal with an Ebay HK dealer and he was extremely good to deal with.

Well I did minimum research here, so flame away. hahaha, I can take it.

most HK retailers are great so far. i've order alot of parts from there and they have all arrived safely.. and quickly.

Yeah, Hong Kong sites are good. Another site is www.gunnerairsoft.com
It is really good, I just ordered some parts from them last monday and they are already in San Fransisco. (I get my stuff dellivered to michigan then go pick it up across the boarder, its cheaper) The payment went fast and was secure. Their prices were amazing.

I would recommend you give the local Canadian retailers on this board a try. They sponsor the forums here and many sponsor local games and it helps build retail airsoft in Canada. You will also find in many cases their prices are quite competitive given shipping, exchange rates etc.

Also, a few Canadian Retailers will/can order parts for you when they make their orders. Just find out which HK retailer they deal with and check for your parts.

I've made several special requests with one vendor and he's gotten me 99% of what I asked for. It saves on shipping as he's already got an order and also saves me the hassle of customs and duty. I just pay it all at once when it arrives.

UNcompany.com

ehobbyasia.com

it just seems like everything i've tried to get a quote for has a 200% markup. with a 3 day shipping from Hong Kong it costs way less.

Thanks for all the quick replies.

Just to set your mind at ease, I am in the process of doing a deal with one of the Canadian guys. I just like to investigate all sources. I have used hotspot and airsoft atlanta as well as palcosports in the past. Sometimes you just see something for a really good price that can't be matched, you make an order and feel like you've done something cool in your hobby.

I fully support Canadian airsoft retailers and understand that those prices you see from outside the country are only part of what the total is going to be. I want all people who read this to understand this. Also, never purchase an aeg or gbb from these foreign outfits. They get the money, you get the grief.

Shop around, there are plenty of Canadian retailers to compare to. Then look at all the cost to process an overseas order before putting an order in. People are often shocked when the product arrives at their door, only to find additional charges that they didn't calculate in the original price.

I'm not saying don't do it, I am just saying be mindful that this happens and that certain kinds of items are also difficult to get into the country without a hassle. You may find a local supplier more convenient. YMMV.

I've tried KHMountain with no luck. I've got my order refunded three fucking times.

The first one, there was some event in China that got their customs more busy, and my package was supposedly stopped there (no guns, just gear and accessories). I've got a refund.

The second one (I reordered the same items), I was left without comms. I made a PayPal dispute after 3 weeks, then they started answering me a week after the claim. They asked me to cancel the dispute so they could process the order. I told them I preffered a refund, and I finally got it way later.

I gave them a last chance, simply since they had a bunch of items I couldn't find anywhere else. This time, I didn't order everything I was interested in; I just purchased what I couldn't find. Again, no comms or whatever, ever. They refunded me without comms just the day before the automatic dispute ending when I threatened that this was their last chance before a claim.

In short: don't even consider KHMountain.

Some HK retailers I've had good luck with (not always perfect, but overall a good experience)
-PX-Airsoft (Prompt shipping, good prices, but a bit slow for customer service)
-eHobby Asia (A+++)
-G-Military (They never answered my questions by email, but I had some good deals and everything was shipped fast. Shipping was goddamn cheap too)
-Airsoftpark (Good, fast comms, free shipping, very helpful to find items they didn't have listed)
-EBairsoft (Variable communications, was sometime fast, sometimes slow. Same thing for shipping. Overall good prices)

As it was said by the others, start by looking on the classifieds and with the canadian retailers. You can also find very good deals there.

Thanks a lot, Conker. Sorry I let this post get away on me.

I've personally had good experiences with WGC and Redwolf. My most recent order from WGC arrived at my house SHOCKINGLY fast - 4 days. And the order was a whole bunch of evil looking gun parts. :p

Try airsoft-Club.com , for accessories and parts

www.airsoftpark.com
Been dealing with them for a year now, free shipping, 2 weeks delivery time to the East Coast, no hassle ordering and good communications.
Almost all of my team-mates have ordered from there without any issues either.

Best service in country.....
www.airsoftparts.ca :0)

Aye, usually order from HK myself, never had a problem really. Although it is good to check out the stuff thats available from retailers here on the forums, the prices are sometimes really good, and it helps the community.

Well on 20th I ordered from khmountain with EMS express shipping. 3 days after I placed the order they told me that it'll take them 3-7 days for packing (order has 3 items, not 300). Today they are telling me it has just been shipped, but will give me the tracking# "later". I think they are just lying...

Yikes! Maybe Evike bought them out.

KH Mountain has a wholesale program so I figured I'd give them a shot. It's been almost 30 days now, just got a tracking number yesterday, but it doesn't work....

Jeff

+1 to that, I forgot my password and the "forgot password" thing didn't work (tried repeatedly and even checked spam folder and added @airsoftpark.com to my safe sender list) so he reset my password for me once I explained to him. Comms are good and no complaints yet (even after I gave my money to him). Once I get my order I'm going to write a through review.

I purchased one of those ACM grenades from KHMountain for $19.99. Shipping was only $7, so I figured something wasn't right when shipping from just about every other HK dealer is 2-3x that. It took just under a month to get my item.

I just found it weird that they shipped out the package (or so they claimed) but will give me the tracking# "later". I hear when some people do get the tracking#, it doesn't work. Hopefully that won't be the case for me.

Actually, I am from Hong Kong, I did not know that there have an airsoft company called KHMountain.

By the way, most of the hong kong dealer are good and responsible

Just updating my progress here in case some of you wish to "gamble" with khmountain.

So I decided just to go through Paypal dispute, and instantly they email me saying that the package has been shipped. So obviously few days ago they lied about shipping it out already.

This time they gave me the tracking number as well. Awesome. Right? No, because it doesn't work with either HK Post/EMS/CP tracking.

They did the same thing for me. Ignored a few emails, but then immediately told me "It was shipped, but problem with our customs" once I filed a Paypal dispute.

Finally got the tracking number (TNT), it started working a few days after they provided it. My shipment is now in Vancouver.

We'll see how happy I am after I have checked off the shipment.

Jeff

I've bought stuff from the Asian dealers often. However, when I eventually calculate the total cost of the item, exchange rate, shipping and duties / brokerage, I find it's often not really all that much cheaper than buying stuff in Canada from a dealer (like airsoftparts.ca).

The real down side though is when you have a problem with your orders. Whether it's a defective item, missing / incorrect item, you often spend days on end corresponding back and forth with them. The better ones like Redwolf have great service and short response times from people that can actually speak English. For many of the others, you'll have multiple emails from different reps in horrid Engrish with conflicting info. It can be a real pain in the ass.

Bottom line for me is this: if I need something, airsoftparts.ca is my first stop every time. If it's in stock, it gets ordered right away. If not, then I check the other Canadian sources. Only if they don't have any will I resort to ordering from Asia. Then, I usually will order a bunch of stuff that I need at once, because often it won't cost extra shipping to add a few more items to the same package. Then it becomes worthwhile to shop overseas.

One exception to this is ebaybanned. Sometimes, they have crazy low prices on stuff that just can't be beat. Since shipping is free, I just have to get it there.

Which is why it's so much better when you can read/write in Chinese (sadly I can't :( and never went to Chinese school). Or even phone them up and converse in Chinese.

ANYWAYS. That's actually not why I posted in this thread.

Today I got my package from Airsoft Park.

I'll write a short review here but essentially the TL;DR version is: Great Retailer.

So first I got the LED keychain light thing from them, it was free so why not. Great service coming to me, fast, and easy.

Next I try buying a larger item this time some BDU's at $50 USD. I forgot my password (stupid me :( ) so I try and reset my password. It doesn't work, check spam folder, added to safe sender list and keep trying. I end up firing an email to them and they reset my password within 3 days (I emailed on a Friday night and they got back to me Sunday afternoon/evening). So far so good.

I now order my stuff (the BDU's). Everything goes smoothly. I placed the order about a week and a half maybe two ago. Got here today.

Looking at the package they really packed it well. Packing tape, sturdy cardboard, printed address everything is relatively professional (packaging wise) for an HK company.

Opening it up took a bit of effort because the package was so well packaged and taped and stapled.

Now onto the product itself. Not too great. It was cheap pricewise and this *is* an HK company so I wasn't expecting great construction quality. I got exactly what I expected and for the price that I paid I wasn't expecting more. This is great for regular clothing or light (ie. airsoft) use, I wouldn't use it doing heavy yard work or in a real war though but for what I'm using it for it was definitely worth it.

I'll probably copy/paste this thread into an international retailer review thread later but for now I have to go and buy groceries and study.

+1 i've dealt with WGCshop, airsoftglobal and uncompany before. everything came within 3-4 days with no hassle. quick email responses too.

Good info. Keep it coming.

Actually Airsoft Park is a China company. Apparently they drop ship items from their Singapore supplier. Nonetheless, great customer service.

OK... So that's why it said "Singapore post" on the package.... I thought it was a bit weird that there was an HK post customs declaration and a Singapore Post sticker on it... But nonetheless yes great customer service I would go back to them again.

Airsoftpark sells mainly MA parts right? Are they decent quality?

That's it I'm done with khmountain. Filed a Paypal claim and I know that buyer usually wins lol. Once Paypal looks up khmountain's record they'll see numerous disputes/claims.

So I immediately placed my order with Airsoftpark. In addition to replying customer emails in a day, they also have instant messaging support on a Saturday (for them in China)!

I think I have learned what I need to know about KHMountain! Thanks for the info guys.

Maybe the Mods could sticky some edited form of this thread. It is useful for people to know what it is like to deal with KHMountain.

Likewise! Offically added to my "avoid at all cost" list.

On the plus side... My asgi order came in yesterday. A reasonable delivery time, well packed and the item value was very fairly stated! UPS however just decides to leave it sitting on my front porch...nice!

My WGC order however is really taking it's sweet ass time compared to what others here have experienced.

+1 WGCshop is really efficient.

NEXT UP: Who the hell are these guys: http://www.hitguns.com/

Legit or not? I do not like retail sites where I cannot find their location!

Legit I suppose, located in southern California. However they have a do not ship to Canada policy.

hitguns is garbage. They have terrible customer support and ridiculous shipping charges to the United States.

They don't ship to Canada so this affects us how?

not everyone here is a smuggler

KH tried to fuck me over once and I fucked them right back via paypal, got a free box of AK upgrade parts out of it :cool:

I am saying, my cousin in soulth dakota ordered from them once, and they are garbage. So ya.

^ right sure that's what you meant.

Ehobbyasia is still the best. I ordered two days ago and it's already in Canada. :) Now it's up to the customs and CP......:(

what did u get?

Well KHMountain and Hitguns are out.

UP NEXT: dealextreme.com. Also located in Hong Kong. Their prices are very good PLUS free shipping. Are they legit?

Check the web... there's loads of info on them.

Short answer: yes.

Just make sure you check the reviews before, most products are a good bang for your buck, but others are crap too.

guys, here's a warning to you all.

Expect your orders to be delayed for about TWO WEEKS if you order after the 9th. CHINESE NEW YEARS ORDER NOW if you need something urgently from HK/China.

Props to WGC shop! Delivery was a bit slower than what other's here have experienced but it was well packaged and everything came as advertised. Now waiting on other HK orders from Combat Gearing and Red Wolf which may be affected by what skladfin is referring to.

Cheers!

done business with Ehobby Asia (by far the best and easiest to work with...)
Ebaybanned, XFire (another great dealer)

no problems with any of them

Ordered Ehobbyasia on Thursday and arrived today!. Unfortunately even though they lowered the invoice value, I still got hit with custom/tax.

dealextreme is amazing.shipping takes a about 2 weeks but its free so why complain? they used to have tracking in their free shipping

Yep. I've gotten stuff from them before and they're great. The quality is obviously clone but for things like the Nintendo 3 prong screw driver and some other random stuff they're awesome.

Shipping takes a while but you can't really complain because it's free shipping. I've gotten all my stuff in less than a month from ordering.

Just don't be buying things that are "necessary". The toys, models, knives and such are all good for clone quality stuff and they definitely have their shit together.

but dealextreme are the middleman so getting a refund is a real pain

RSOV...

I say it is one of the best. The customer service is awesome, and prices are reasonable. I had 2 orders from them. Each of them got to me in under a week and a half.

what about airsoft club, thinking of making a $200-300 order with them. My experiences with ehobby and airsoft park were not too good.

Also rsov. Their site seems kinda sketchy, and the free shipping seems too good to be true.

Deal with RSOV the 1st time the other day. They're good. Infact, amongst ACM sellers, they the most professional. Something along the lines of UN, but much faster response time. Many shipping options too.

But then, I'm in Asia. So shipping time might differ.

+1.

Been a regular customer with them. Although sometimes their package arrives like it went through WW2 and sometimes too around 1 month to arrive. But the content's working well.

One of the reason it took so long to arrive is they need to get the stock from their suppliers, hence the delay of 1~2weeks from date of purchase to date of postage.

Things are so cheap there it makes me wonder where's the profit margin LOL.