[R.I.T.Z]

The drum was broken internally
when he went to install the batteries the
motor and loading gears where broken free from their position
also the mag did not have any instructions included with how to operate, load, or install batteries.

i had a similar experience.
when i got my mag i opened it to find the wires broken free, i re soldered them.
the service is a little slow, wait a day or two. PM him on here "karnage" is his username