Can someone at eHobby please contact me. I have sent multiple emails to them requesting my order be cancelled. They have not sent me any type of shipping documentation and as far as I know my order has not been processed yet and is still available to be cancelled.
I have tried contacting them through every means possible, I emailed all of the following addresses:
sales@ehobbyasia.com
customerservice@ehobbyasia.com
billing@ehobbyasia.com
I also tried contacting them via facebook, and via PMs here on ASC.
In accordance with your policy stated on your website:
Yes, you can cancel your order by sending email to sales@ehobbyasia.com. However, order cannot be canceled once it was already packed or shipped. Once it is shipped, no refund will be made for items or shipping costs.
I have made every possible attempt to alert ehobby to cancel my order before it is packed and shippped, but I have not heard anything from them. I had no choice but to open a dispute claim with paypal to reverse the charge.
Please respond. I read that you are short on customer service reps, but ignoring customers for days on end while stating your normal reponse time is "24-48 hours" is no acceptable.