[shelcoof]

Hi ASC users

I know I am new here but I thought maybe I could share the experience I have with Velocity Arms.

I heard about Velocity Arms before I became a member here at ASC from a good friend of mine who also made a purchase on there and recommended it.

I placed an order on July 10 for an AEG, an accessory and some bbs. Current situation as of now, I have not received anything and the requested refund that was approved by one of their staff members has not been issued yet.

Their reason for holding onto my money is that they are waiting to pick up the returned package. Until they pick it up they won't issue anything.

This may sound normal but it has been over two weeks and counting since the item had became available for Velocity Arms staff to pick it up. Tracking number indicates that there was an attempt to deliver the package and a slip was placed to inform them.

Velocity arms staff claims no slip was given that I'd have to wait patiently.

I feel that I've been patient long enough. The gripe that I really have is Velocity Arms' lack of customer service's effort to remedy the situation.

When I first realized there was a problem with my order, I had contacted Velocity Arms staff immediately which was on the 15th of July to allow them to prepare for the situation. Their response was to wait for them to receive the package.

Before my request for a refund I actually tried to work things out and try to complete the transaction.

Upon the notice of the returned package staff members at Velocity Arms had given me two options. Re-ship at my own expense or receive a refund for the items I purchase.

I wanted the item so I had asked how much shipping was. I was told it depends on what my package contained and where I was located.

It struck me a bit strangely because I'd assume customer service would be able to answer this question. If not at least contact staff that would.

I thought whatever the package has already arrived there and I'll find out soon enough. I had told them that it was available and they said Velocity Arms staff were going to pick it up the next day.

A few days goes by and the weekend hits. I decide to check up on the status of my order and had heard nothing back from Velocity Arms. I check tracking and my package is still sitting there waiting to be picked up. I e-mailed Velocity Arms thinking they must have missed my package when staff went to go pick packages up.

The reply back from staff was that they didn't get a slip so they can't get it. I had pointed out that the tracking number indicated a slip was given. Reply back from staff said no slip was given and they are waiting on it to pick up the returned package. Until then sit tight and wait until further notice.

Now I don't mind waiting but I'd at least like to know when Velocity Arms plans on picking up the package. This is dragging on a bit long now.

I had suggested maybe they can do up another order for me and I pay for shipping. I mean the package is there why make the customer wait? It's confirmed that I did not receive the package and I'm willing to pay to have it re-ship. During the time that I had suggested this, all items in my order were still in stock. So there would not have been no problem doing this.

But Velocity Arms staff declined this and suggested I continue to wait. At this point I'm thinking why is it taking so long and I wanted to know when they plan on receiving it.

They're reply back wasn't very pleasant and at that point I requested a refund.

Next reply back was by another staff member and he approved the refund.

Thinking that things were finally going to end there I had moved along happily. It has been 6 days since my refund had been approved. I e-mailed Velocity Arms back and asked when they plan on refunding me.

Their reply back was, after they receive the returned package. This broke me and soon after that reply I went right to paypal dispute.

As a customer this is unacceptable, I understand that there was a problem. I did everything in my power to assist Velocity Arms in preparing for the situation. I even waited patiently and tried to suggest alternatives.

But Velocity Arms does not seem to want to bend and is holding my money hostage until they feel like receiving the returned order.

The package has been sitting there for two weeks and counting now. It is not my problem if Velocity Arms doesn't feel like getting the package. But please don't make a customer wait in the dark like this.

I've had it now and I'm just waiting on paypal end this for me. I really wished this would have went well, as I really wanted that AEG but it didn't. No one should go through this kind of experience. Retailers should treat customers with a bit more respect.

Anyways I know this is a big wall of text but I just wanted to share my experience with the community. I know there are many who are satisfied with their experience with Velocity Arms (my friend included) but I am not one of them.

Thanks for reading
shelcoof