Airsoft Canada - View Single Post

shelcoof · August 6th, 2011, 01:54

Update 3

I'm too lazy to explain anything I'll just post e-mails between me and VA.

shelcoof e-mail Aug 1
Is there a reason why you need to hold onto my money while you inspect the package? I never received it in the first place, so it has never been opened or touched by me

Velocity Arms Reply Aug 6
Hi,

Please respect the fact that we are not "holding" your money. Money takes time to transfer, that is why you haven't received your funds. So please be patient and wait for your money to be deposited back into your account.

Thanks,
VA staff name

shelcoof reply Aug 6
Hi VA staff name

I completely understand that transferring money takes time but please understand that the previous reply I received from Velocity Arms staff said "Your refund will be issued as soon as we check the package is in good condition". That to me sounds like your holding onto my money until you finish inspecting the package. Which doesn't make sense to me. That is why I asked "Is there a reason why you need to hold onto my money while you inspect the package? "

I don't get straight answers from your staff. I've been struggling to get a straight answers from day one and I'm I'm tired of you guys to telling me to be patient and wait. This whole situation could have been avoided if staff members actually took the time to answering questions properly. That's what is called good customer service.

So let me ask you this, did you answer my question from my previous e-mail? Because I don't think you did. All I get from your staff members are accusations of being an impatient customer. Do you think customers like being accused of being impatient?

Anyways lets get to the important question. From your reply back I assume that my refund is being processed? I am correct? If not then please tell me what the status is right now. Is the package happily sitting in your storage room waiting to be inspected? Have you "check the package is in good condition" yet? I don't know, it would have been nice for Velocity Arms to confirm these things if a refund has been processed.

Anyways looking forward to hearing back from you guys.
my name

August 6th, 2011, 01:54	#4
shelcoof Trader rating Join Date: Jul 2011	Update 3 I'm too lazy to explain anything I'll just post e-mails between me and VA. shelcoof e-mail Aug 1 Is there a reason why you need to hold onto my money while you inspect the package? I never received it in the first place, so it has never been opened or touched by me *Velocity Arms Reply Aug 6* Hi, Please respect the fact that we are not "holding" your money. Money takes time to transfer, that is why you haven't received your funds. So please be patient and wait for your money to be deposited back into your account. Thanks, VA staff name *shelcoof reply Aug 6* Hi VA staff name I completely understand that transferring money takes time but please understand that the previous reply I received from Velocity Arms staff said "Your refund will be issued as soon as we check the package is in good condition". That to me sounds like your holding onto my money until you finish inspecting the package. Which doesn't make sense to me. That is why I asked "Is there a reason why you need to hold onto my money while you inspect the package? " I don't get straight answers from your staff. I've been struggling to get a straight answers from day one and I'm I'm tired of you guys to telling me to be patient and wait. This whole situation could have been avoided if staff members actually took the time to answering questions properly. That's what is called good customer service. So let me ask you this, did you answer my question from my previous e-mail? Because I don't think you did. All I get from your staff members are accusations of being an impatient customer. Do you think customers like being accused of being impatient? Anyways lets get to the important question. From your reply back I assume that my refund is being processed? I am correct? If not then please tell me what the status is right now. Is the package happily sitting in your storage room waiting to be inspected? Have you "check the package is in good condition" yet? I don't know, it would have been nice for Velocity Arms to confirm these things if a refund has been processed. Anyways looking forward to hearing back from you guys. my name