Quote:
Originally Posted by localfreerider
I think with the ASC community being relatively small in the grand scheme of things and many members having deep pockets, it seems only logical to do everything to appease the customer short of shooting yourself in the foot, turning first time buyers into life long customers.
All in all I would do business with them again if need be but my humble advice (take it or leave it) to TA is to focus on customer service.
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The thing you need to know about being in business in 2013 is that there is little to no loyalty anymore. It's not appealing for a business owner to go through hoops for a customer when you know he's going to turn tail the other way when a competitor dangles a 3$ rebate on an item. (I speak of experience, I was in sales for 15 years and got out of it because of that)