Try filling out your profile more completely so someone more experienced who is near you might be able to help out.
Also, a picture is worth a thousand words. If you have a digital camera, take apic, host it and post it. It'll help with the diagnosis.
Also, which brand of highcap and approxinately how old/well used is it?
But based on your description, the spring which acts as the antireversal latch is either in the wrong spot, damaged or broken.
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