Just thought I would update, been chatting with 2checkout.com in attempts in getting a refund. Direct from me talking to their several CSA people:
1 Message by you on Fri, 29th Aug 2008 4:14 pm
Hi,
I made two orders from ICE Tactical totaingl about 300 Canadian Dollars. I have not received delivery for any order and it has been over 3 months. All attempts to contact the company have failed, I have called and e-mail them numerous times. Is there anything 2CO can do about it in regards to getting my money back?
Below are the order numbers.
3919858803
3934067763
Thanks in advance,
Joe
2 Message by joshk on Fri, 29th Aug 2008 7:20 pm
Dear Joe,
Thank you for contacting 2Checkout.com. I apologize for the delay in responding to your inquiry. I have contacted icetactical.comto request a refund for both of your orders. The supplier, icetactical.com, will be contacting you via e-mail. If you do not receive a response in a timely manner, please feel free to reopen this ticket for additional assistance. We appreciate your patience while we resolve this matter.
For your convenience, our Customer Care Department is open 24 hours a day, 7 days a week.
Thank You,
Josh Karamian
Customer Care
2Checkout.com
http://www.2Checkout.com
1-877-294-0273 Toll-free in U.S. & Canada
1-614-921-2450 International callers
08718718283 (UK & Northern Ireland)
Fax: (614) 921-2451 or (866) 921-2451 (US & Canada)
3 Message by you on Tue, 9th Sep 2008 9:36 pm
Dear 2CO Representative,
Ice Tactical has yet to reply to any of my further attempts to contact them, their e-mail address and both phone lines are no longer in service. It has been 6 business days since your e-mail notifying them of my issue. What are my other options, if any?
Regards,
Joseph H
4 Message by on Wed, 10th Sep 2008 12:54 am
Dear Joseph,
Thank you for contacting 2Checkout.com. I apologize for any inconvenience and any delay in response regarding this matter.
I have checked on both of your orders, 3934067763 and 3919858803, they have not shipped. I am very sorry to hear http://www.icetactical.com has not addressed this situation. At this time, we can request a refund for the order or contact http://www.icetactical.com on your behalf once more, with a request for a resolution. Please let us know how you would like us to proceed, and we will take the appropriate actions to resolve this matter.
If you have any other questions, feel free to open this ticket.
Thank you,
Brenda
Customer Care
http://www.2checkout.com
(614) 921-2450
(877) 294-0273 (US & Canada)
08718718283 (UK & Northern Ireland)
Fax: (614) 921-2451 or (866) 921-2451 (US & Canada)
V2 Users Guide:
https://www.2checkout.com/documentat...sersguide.html
5 Message by you on Wed, 10th Sep 2008 1:25 am
Thank you for your prompt reply. Please contact http://www.icetactical.com again and request either delivery or refund of the above orders. If they do not comply, or do not respond, is there any way for me to get my product or refund through 2Checkout.com? or is 2Checkout.com only a mediator? I know with other third party payment company's, they can withdraw funds from the users account or put them in a negative standing, is that possible at all with 2checkout.com?
Regards,
Joseph H
6 Message by on Wed, 10th Sep 2008 3:57 am
Hello Joseph,
Thank you for contacting 2Checkout.com. I apologize for the delay in responding to your inquiry.
If you don't hear anything from icetactical.com you can contact us regarding the refund. We are able to refund the order for you.
If you have any further questions please contact us again.
Thank you,
Scott
2Checkout.com
http://www.2checkout.com
(614) 921-2450
Toll-Free(877) 294-0273 (US & Canada)
Local-Toll 08718718283 (UK & Northern Ireland)
Fax: (614) 921-2451 or (866) 921-2451 (US & Canada)
7 Message by you on Wed, 10th Sep 2008 1:03 pm
Dear 2CO Representative,
I would to start the process to get a refund, I no longer care for the product as I was expecting it 4 months ago. Please let me know how to proceed. Do you know approximately how long it will take for me to receive my refund?
Thank you,
Joseph H
Hopefully I can get my money back, surprisingly, these guys are really quick with responses, which is nice.